Terms of Service

GB Ride is a platform that connects independent drivers with travelers. We are not a transport company and do not operate vehicles.

Bookings and payment

Fares are set by drivers and paid directly to them. GB Ride records trips and charges drivers a 5% commission on completed rides. GB Ride does not process or hold payments.

Cancellations and refunds

Refunds apply only to bookings paid online (JazzCash or Easypaisa). Cash bookings have no advance payment to refund. The refund a traveler receives depends on how long before the ride's departure they cancel:

• 24 hours or more before departure — 100% refund.
• 12 to 24 hours before departure — 50% refund.
• 6 to 12 hours before departure — 25% refund.
• Less than 6 hours before departure — no refund.

The same time-based tiers apply regardless of when the booking was made, including bookings made within 24 hours of departure. When a traveler cancels an online-paid booking and a refund is due, the driver is notified and must send the refund to the traveler via JazzCash or Easypaisa within 3 hours, then mark it as refunded in the app. Any portion the driver keeps (the non-refunded amount) is subject to GB Ride's standard 5% commission. GB Ride records refunds but does not process or hold payments; refunds are transferred directly between driver and traveler.

If a driver cancels a ride, every traveler who paid online for that ride is entitled to a full (100%) refund, which the driver must send within 2 hours of cancelling. No commission is charged on a driver-cancelled ride.

Conduct

Riders and drivers agree to treat each other respectfully, arrive on time, and honor bookings. Repeated no-shows or late cancellations may result in account restrictions.

Safety

Verify the driver, vehicle, and plate before travelling. Use the emergency options in the app if you feel unsafe. GB Ride is not liable for the conduct of drivers or riders.

Contact

WhatsApp: +39 345 5111797